Claims Process
Filing a claim doesn't have to be stressful. At Datani Insurance Agency, we guide you step-by-step to ensure your claim is handled quickly and fairly.
Step 1: Report the Incident Immediately
When to Report: - For motor accidents or injuries, call us within 24 hours of the incident. - For home, property, or liability claims, notify us within 7 days. - For health claims (hospital bills), inform us before or within 48 hours of admission, if possible. How to Report: - Phone: Call 0714 046604 - Email: info@datani.co.ke - Online Form: Visit our claims page and fill the form. What We'll Ask: - Your policy number and contact - Date, time, location of the incident - Description of what happened - Injuries (if any), and treatment - Police Abstract (for motor claims) Once reported, we share next steps within 24 hours.
Step 2: Submit Required Documents
Depending on your policy, you'll be asked for relevant documents: Motor Insurance: - Claim Form - Police Abstract - Driver's License copy - Logbook copy - Repair Estimates - Photos of damage Property & Fire: - Claim Form - Police Abstract (if applicable) - Damage Photos - Fire Brigade Report - Original Receipts - Repair/Replacement Quotes Liability & Others: - Detailed Claim Form - Witness Reports - Medical Reports (if injured) - Receipts for repairs/legal - Third-party correspondence š” Tip: Keep copies (digital or physical) of all submissions.
Step 3: Review, Approval & Settlement
1. Document Review: Our claims adjuster checks for policy coverage, limits, and completeness. 2. Approval: Once verified, the claim is approved. If there's any issue (like underinsurance or exclusions), we'll explain clearly. 3. Settlement: Funds are disbursed based on policy terms and type of claim.
Tips for a Faster Claim
- Report quickly - Submit full paperwork - Take clear photos - Use network garages/hospitals for faster processing - Stay reachable via phone/email